Terms of Use

1. Service provider and contact details

1.1. The website greximo.gr (the “website”) presents the business and services of GREXIMO, the trading name under which real estate brokerage services are provided in Greece through a sole proprietorship (ατομική επιχείρηση). In these Terms, “GREXIMO” refers to the trader providing those services.

1.2. Professional activity: real estate brokerage (μεσίτης ακινήτων).
General Commercial Registry (Γ.Ε.ΜΗ.) number: 164210006000.
Tax identification number (Α.Φ.Μ.): 176520812.
Professional Chamber of Thessaloniki: registration No. 145932.
Address: Sarantaporou 17, 54641 Thessaloniki, Greece.
Email: office@greximo.com.
Telephone: +30 694 527 5975.

1.3. The contact details above are provided for enquiries concerning properties, services, contractual relationships and website content. Where the law or a particular contract requires a specific form for a notice or declaration, that requirement must be observed.

2. Purpose and scope

2.1. These Terms of Use govern the use of the website, access to published information, the submission of enquiries and the general framework for the brokerage services presented. They apply alongside the mandatory provisions of Greek law and European Union law.

2.2. Browsing listings, submitting an enquiry or requesting further information does not, in itself, constitute a property purchase agreement, a reservation or a basis for charging a brokerage fee.

2.3. Brokerage services are commissioned under a written brokerage agreement. Individually agreed terms take precedence over these Terms for the relevant contractual relationship, provided that they do not conflict with mandatory legal provisions.

2.4. Where the client is a natural person acting for purposes outside their trade, business, craft or profession (a “consumer”), the relevant consumer protection rules also apply (including Greek Law 2251/1994, as amended). Nothing in these Terms limits any rights that a consumer cannot validly waive.

3. Listings and property information

3.1. Listings are prepared using information and materials supplied by property owners, developers, their representatives and partners, together with information obtained by GREXIMO when presenting the property. Professional care is exercised in processing this information, and material inaccuracies that come to light are corrected.

3.2. A published listing is provided for information and does not constitute a binding offer to enter into a transaction. Current availability, the sale price and specific terms are confirmed before any commitment is made. Changes made by the owner may take effect before they are reflected on the website.

3.3. Areas, distances, boundaries, features and descriptions are stated according to the available sources and the applicable method of measurement. They do not replace title documents, cadastral records, building documentation or the necessary technical measurements. Any differences between built, gross and usable floor area are clarified for the particular property.

3.4. Photographs show the property at the time they were taken. Furniture, equipment, decoration and other movable items shown are included in the sale only where expressly confirmed. Computer-generated visualisations, illustrative floor plans and images depicting a future condition must be identified as such.

3.5. These qualifications do not relieve GREXIMO of its duty to provide accurate information and disclose known material features and defects of the property within the scope of its professional obligations (Article 201 of Greek Law 4072/2012).

4. Sale prices and associated costs

4.1. Sale prices are stated in euros unless expressly indicated otherwise. The advertised property price does not automatically include transfer taxes and charges, notarial and registration fees, legal and technical due diligence costs or brokerage fees. Any specific cost included in the price is expressly identified.

4.2. Before a paid service is commissioned, the client receives information about its price, including applicable taxes, or the method of calculating it where the price cannot be determined in advance. Additional services and costs payable by the client require the client’s express consent.

4.3. Indicative calculations in articles, calculators or correspondence are provided for preliminary planning. The final taxes, fees and expenses are determined by the particular transaction, the status of the parties and the rules in force.

5. Enquiries and property viewings

5.1. Enquiries may be submitted through the website forms, by email or by telephone. To enable accurate communication, the details provided must be correct and relate to the sender or a person whom the sender is authorised to represent.

5.2. Viewings are arranged once the date, time and access to the property have been confirmed. An agreed viewing does not take the property off the market or create a reservation without a separate written agreement.

5.3. The introduction of a property and a completed viewing may be recorded in a document. Its contents and legal implications are made available for review before signing. Brokerage obligations arise in accordance with the requirements for a written agreement, and not solely from visiting the website or submitting an enquiry.

6. Commissioning and provision of brokerage services

6.1. Real estate brokerage is carried out in accordance with the applicable provisions of Greek Law 4072/2012 (Articles 197–204). The written agreement identifies the parties, the property or scope of the instruction, the type of transaction envisaged, the fee and the other agreed terms (Article 200).

6.2. Depending on the instruction, the services include presenting suitable properties, arranging viewings, communicating with the parties, assisting with negotiations and coordinating preparations for the transaction. GREXIMO supports the client throughout the agreed process and maintains communication between the participants within the scope of its assigned role.

6.3. Exclusive rights, specific time limits, additional services and authority to act on a client’s behalf are granted only by express agreement and in accordance with legal requirements. Brokerage alone does not authorise GREXIMO to sign a sale and purchase agreement on behalf of a client.

6.4. Where GREXIMO is also to act for the other party to the transaction, this is disclosed in advance and expressly agreed in the brokerage agreement. Any personal or financial interest relevant to the instruction is also disclosed before the agreement is concluded (Article 200(7) and Article 201 of Greek Law 4072/2012).

7. Brokerage fee

7.1. GREXIMO’s standard brokerage fee, payable by the buyer, is 2% of the final agreed sale price of the property, subject to a minimum of €2,000, plus VAT at the rate required by law.

7.2. Where the applicable VAT rate is 24%, the total fee including VAT is 2.48% of the sale price, subject to a minimum of €2,480. If the statutory rate changes, the rate applicable to the relevant service will apply.

7.3. The fee becomes due and is payable upon signing the final notarial deed of sale and purchase, where the transaction results from GREXIMO’s brokerage services or introduction of the opportunity to enter into the transaction, in accordance with the written brokerage agreement (Article 200(5) of Greek Law 4072/2012).

7.4. The amount stated is GREXIMO’s standard commercial offer, not a statutory tariff or legal minimum. Brokerage fees are freely negotiable. A different amount, payment date or advance payment applies only where expressly agreed in writing.

7.5. For services provided to a seller or a client instructing GREXIMO in another type of transaction, the fee is expressly stated in the relevant agreement. The buyer’s terms do not automatically apply to those services. Payments are documented in accordance with the applicable tax requirements.

8. Distance and off-premises consumer contracts and the right of withdrawal

8.1. Where a brokerage service agreement with a consumer is concluded at a distance or away from business premises and falls within the scope of consumer protection rules, GREXIMO provides the required pre-contractual information, withdrawal conditions and applicable model withdrawal form (Greek Law 2251/1994 and Directive 2011/83/EU).

8.2. In such cases, the withdrawal period for the service agreement is generally 14 days from its conclusion, without the need to give a reason. Any longer statutory periods and extensions provided by law remain applicable. The right of withdrawal concerns the relevant service agreement and must not be confused with the conditions for rescinding or terminating the property transaction.

8.3. Withdrawal is exercised by an unequivocal statement sent before the withdrawal period expires, including by email to office@greximo.com or to the postal address above. Use of the model form is not mandatory. Sufficient details of the client and the commissioned service must be provided to identify the agreement.

8.4. The service will begin before the withdrawal period expires only at the consumer’s express request and after the required information has been provided. If the consumer subsequently withdraws, payment for the part already performed is due only where the statutory conditions are met and in proportion to the service actually provided up to the time of notification (Article 14 of Directive 2011/83/EU and the corresponding national provisions).

8.5. The right of withdrawal is lost after the service has been fully performed only where all statutory conditions are met, including prior express consent to begin performance and the consumer’s acknowledgement of that consequence (Article 16(a) of Directive 2011/83/EU). This provision does not create an independent entitlement to a fee beyond the agreement and the law.

9. Due diligence and independent professionals

9.1. Preparing a transaction includes the legal, technical and tax checks required for the particular property. Within the scope of the instruction, GREXIMO assists with contact and coordination with independent lawyers, engineers, notaries and accountants.

9.2. The lawyer examines title, encumbrances and legal risks; the engineer examines the technical and construction condition, areas and compliance with the relevant building documentation; the notary prepares and authenticates the transaction in accordance with legal requirements; and the accountant advises on tax and reporting obligations. The specific scope of each review is agreed with the relevant professional.

9.3. Listings, articles and brokerage information do not replace individual legal, technical, tax or investment advice. Each professional is responsible for their own work, while GREXIMO is responsible for performing its contractual and statutory obligations. The involvement of professionals does not remove the broker’s duty to disclose known material circumstances.

10. Reservations, deposits and other payments

10.1. A property reservation, deposit, earnest money or other payment relating to a proposed transaction is governed by a separate written document. That document identifies the parties, the property, the amount, the time limits and the conditions for retaining, crediting or refunding the payment.

10.2. Before a payment is made, the recipient, the purpose of the payment and the terms on which the funds are provided must be established. The label “reservation” or “deposit” does not, by itself, determine all legal consequences; the content of the agreement and the applicable law are decisive.

10.3. Publication of a property on the website does not mean that GREXIMO is authorised to receive the purchase price or a deposit on behalf of the owner. Such authority must be expressly granted and documented before the relevant payment is made.

11. Intellectual property

11.1. Text, photographs, videos, graphics and other website content belong to GREXIMO or are used on a valid legal basis. Their protection is governed by applicable legislation, including Greek Law 2121/1993, to the extent that the materials qualify for such protection.

11.2. Viewing content for personal information and sharing links to public pages are permitted. Reproduction, republication, adaptation or commercial use of protected materials requires permission from the rights holder, except where expressly permitted by law.

11.3. Systematic extraction or reuse of content in breach of copyright, database rights or other applicable rights is prohibited. Reports of rights infringements should be sent to office@greximo.com, with a link to the material and information sufficient to assess the claim.

12. Acceptable use and technical availability

12.1. The website must be used lawfully and in good faith. Misleading enquiries, unauthorised impersonation, distribution of malicious code, unlawful access and actions that compromise the security or normal operation of the website are prohibited.

12.2. GREXIMO reserves the right to take proportionate technical measures where misuse, a security breach or excessive load threatening the service is identified. These measures do not affect consumers’ statutory rights or release the parties from existing contractual obligations.

12.3. Access to the website may be temporarily restricted due to maintenance, updates, technical faults or disruption of external services. If access is affected, GREXIMO can be contacted using the email address and telephone number above.

13. Liability

13.1. GREXIMO is responsible for its own actions and for performing its obligations in accordance with the agreement and applicable law. The fact that information was supplied by an owner or partner does not automatically exclude GREXIMO’s responsibility for how that information is processed or presented.

13.2. Information on market trends, potential returns or possible uses of a property does not constitute a guarantee of future prices, income, financing or administrative approval. Links to external websites are provided for information; their content and services are managed by the respective providers.

13.3. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable liability for intentional misconduct, gross negligence or infringement of mandatory consumer rights.

14. Personal data, cookies and complaints

14.1. The processing of personal data is described in the Personal Data Protection Policy, in accordance with Regulation (EU) 2016/679 (the “General Data Protection Regulation” or “GDPR”) and applicable national rules. These Terms do not constitute consent to marketing communications or the use of non-essential cookies.

14.2. Information about the technologies used on this website and the management of consent preferences is published in the Cookie Policy. Preferences can be changed or consent withdrawn using the “Cookie settings” button on that page, which is accessible through the “Cookies and settings” link in the website footer.

14.3. Questions, reports of inaccuracies and complaints should be sent to office@greximo.com. To enable a review, include a link to the page or the property reference, a description of the circumstances, the specific request and contact details for a reply. GREXIMO considers complaints in good faith and responds after reviewing the relevant facts. Contacting GREXIMO is not a prerequisite for exercising the right to complain to a competent authority or seek judicial protection.

15. Applicable law, disputes and updates

15.1. These Terms are governed by Greek law. Where the conditions of the applicable consumer protection rules are met, the choice of law does not deprive the consumer of the protection afforded by mandatory provisions that would otherwise apply (including Article 6 of Regulation (EC) No 593/2008, “Rome I”).

15.2. The competent court is determined under the applicable national and European rules, including the special rules for consumer contracts where applicable (Articles 17–19 of Regulation (EU) No 1215/2012). Voluntary efforts to resolve a dispute through direct dialogue do not restrict access to a competent authority, an applicable alternative dispute resolution procedure or a court.

15.3. GREXIMO reserves the right to update these Terms in response to changes in legislation, its services or the operation of the website. The date of the latest update is stated at the beginning of the page. Publication of a revised version does not, in itself, retrospectively amend existing agreements or replace any consent required to amend them.

15.4. If a provision is held to be invalid or unenforceable, the consequences are determined by applicable law. The remaining provisions continue to apply insofar as the contractual relationship can continue without the invalid clause and mandatory consumer protection is not affected.